How to report a claim

Given the prevailing weather conditions, if your vehicle has encountered a breakdown, you can now apply for a “To Whom It May Concern” certificate through the Dubai police website.

Report A Claim Retrieve A Claim

Here's a step-by-step process to obtain a "To Whom It May Concern" certificate from the Dubai Police:

  • Access the Dubai Police direct service link: Click Here
  • Select Certification Type: Choose "Natural Disasters" as the certification type from the dropdown menu.
  • Fill in Personal Details: Complete all the required fields with accurate personal information.
  • Obtain the Certificate Electronically: After the application is submitted, the Dubai Police will process your request. Once approved, you will receive the "To Whom It May Concern" certificate electronically through the contact information provided through the service.

Exclusive Flood Damage Designated Workshop List

Due to the substantial influx of flood-damaged vehicles, certain panel garages within our network have reached full capacity. To improve the delivery time of the vehicles we have curated an exclusive roster of garages equipped to handle flood-related repairs during this time. We kindly request that you direct your flood-damaged vehicles exclusively to these designated garages for necessary repairs until further notice.

Download Workshop List

It's crucial to prioritize your safety by refraining from entering your flooded vehicle until it's deemed safe to do so. Water damage can compromise structural integrity and pose electrical hazards, so exercise caution and await professional guidance.

 We urge you to report any flood damage to your insurance provider as soon as possible. Timely reporting facilitates a smoother claims process and ensures that necessary assessments can be conducted promptly, expediting the resolution of your claim.

Stressing the importance of thorough documentation cannot be overstated. Take detailed photos or videos of the flooded vehicle, both inside and out. This documentation serves as crucial evidence to support your claim and can expedite the claims process significantly.

It's essential to refrain from attempting to start your flooded vehicle. Doing so can cause further damage to the engine and complicate repair efforts. Instead, wait for professional assessment and guidance before taking any further action.

We're here to guide you through the insurance claim process every step of the way. Ensure you understand and follow the necessary procedures outlined in your insurance policy, which may include providing specific documentation, cooperating with adjusters, and adhering to prescribed protocols for filing your claim.

Filing a claim

Been in a collision?
We're here to help.

You can now submit and track your car insurance claim online by clicking here.

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600 50 3030
8 AM to 5 PM, Monday to Friday

Filing a claim step by step

Start by making sure everyone is okay. That’s the most important thing. When you’re ready, these are the steps:

  • Take it to a Workshop

    You may now take the vehicle to one of the approved garages in our panel or dealer workshop (if eligible)

  • Submit Documents
    • Original Police Report
    • Completed & Signed Claim Form, Copy of Driving License
    • Copy of Registration Card May submit above docs to the garage if same is not yet forwarded along with the acknowledgment form. Missing any one of the above docs may cause delay in releasing authorization to start repair
  • Finalize Repair Cost

    Once repair estimate is received, surveyor will be deputed to inspect and finalize repair cost.

    • In case repair estimate exceeds AED 5,000 (non-agency) & AED 10,000 (agency) for recovery case (where Third Party is ‘At Fault’), issuance of LPO may take up to 72 working hours from the time of Notification to the Third Party Insurer, in line with Emirates Insurance Association's Guidelines.
    • Total Loss cases will be dealt separately. You will be advised of relevant procedure.
    • LPO will be released if everything is in order to initiate the repair
  • Wait for the Repair to Finish

    Garage or Dealer workshop will inform you once repair is completed

    • Delay may be expected if parts are not available.
    • You may coordinate & contact them for an update on the progress of the repair.
  • Pay Excess ( if any )

    You will need to pay for Policy Excess if applicable at the garage upon collection of vehicle on completion of repairs.

  • Inspect & Drive !

    Please inspect your vehicle and sign the Discharge Receipt/Satisfaction Note.

For registering a claim, please send an email to

You can also call us at 043502777

For registering a claim, please send an email to

You can also call us at 043502777

For registering a claim, please send an email to

You can also call us at 043502777

For registering a claim, please send an email to

You can also call us at 043502777