At Tokio Marine, we are committed to providing you with superior customer service and support. We prioritize resolving your complaints with the utmost attention. Your feedback is our tool to implement the necessary operational and service changes.
We offer multiple channels for submitting your complaints: via our call center, through email, through our website, or in person.
Following your complaint submission through our website, this is your complaint journey:
1. You will receive an automated response acknowledging the receipt of your complaint.
2. Upon receipt of your complaint, a team member will contact you to acknowledge it and record any additional information you wish to provide.
3. We are committed to providing you with an update within three working days if the issue has not already been resolved.
If you wish to contact the Customer Happiness Department of the UAE Insurance Authority (CBUAE), Contact CBUAE
If you wish to contact the Dubai Health Authority (DHA) directly, please Contact DHA
To submit your complaints categorically, please fill in the information below
