At Tokio Marine we are committed to provide you with superior customer service and support.We ensure your complaints are resolved with utmost priority.Your feedback is our tool to make the needed operational and service changes.
We offer multiple channels to send us your complaints via our call center, through e-mail, through our website or a visit.
Following your complaint submission through our website this is your complaint journey:
1.You will receive an automated response acknowledging the receipt of your complaint.
2.On receipt of your complaint, a team member will contact you to acknowledge the complaint and record any further information you wish to provide.
3.It is our commitment to provide you an update within 3 working days if not resolved already.
Click here to see Our Complaint Work Flow which will give you an insight on your complaint journey that is handled by our teams.
If you wish to contact the Customer Happiness Department of the UAE Insurance Authority click here
To submit your complaints categorically, please fill in the information below: