With Tokio Marine Car Insurance, get everything you need for your car.

Great cover should come with great service. Our ultra-fast claims processing ensures that you are always on the move, faster. Tokio Marine Car Insurance value your time and hence for small claims you can repair the vehicle at a garage of your choice using your pre-approved self-authorization limit. Just like your car, everything in the car is valuable to you too. That’s why we also cover your personal belongings kept in the glove compartment or boot.

What does our car insurance cover?

  • Premium Agency Repair

    We know your car means a lot to you. So our comprehensive car insurance offers agency repairs for up-to 5 years and only the best quality panel garages thereafter or otherwise.

  • Everyone is covered

    All our insurance policies also cover family members of the owner of the vehicle. You can also optionally choose to cover yourself further with Personal Accident Benefit.

  • Everything is covered

    Just like your car, everything in the car is valuable to you too. That’s why we also cover your personal belongings kept in the glove compartment or boot.

  • Covered Everywhere

    Love the desert? Your policy is extended to cover off road (subject to 4WD capacity). Our Auto Insurance also offer 24/7 Road side assistance as a value added service free of charge.

  • Always on the move

    Why should an accident stop you from moving around? You can optionally choose to hire a rent a car for up-to 15 days during any policy period.

  • More Power To You

    Being One of the leading car insurance companies in Dubai, we value your time. For small claims you can repair the vehicle at a garage of your choice using your pre-approved self-authorization limit.

  • Never Lose Out

    While others apply depreciation, we pay you the value of a brand new replacement if your vehicle has been declared a total loss from the first 6 months from registration as new.

  • There’s Even More!

    • Natural Perils Coverage
    • Oman Coverage (Own Damage)
    • No Excess on Windshield / Sunroof Damage
    • Legal Liability Cover - Free of Charge
    • Third Party Liability to Non Owned Private Vehicles
    • Unauthorized Driver & Intrusions Cover

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Have No Claims? Get Special discount

Are you an excellent driver who has an accident free record for a minimum of 1 year?

Tokio Marine Motor Insurance would like to reward you with a special No Claims Discount. You could save up to 20% with our No Claims Discount. Find out how much you could save by taking an instant online quote.

Get a Quote

Need additional cover?

Choose from our wide range of optional extras that’ll help you customize the cover and get protected.

Choose from the options below:

Car

Personal Accident Cover For Driver

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Health Insurance

Personal Accident Cover For Passengers

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Insurance Agent

Rent A Car Cover
(Currently Free for a limited period)

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Home Insurance

Protecting your home and its valuable contents have never been easier and economical.

FIND OUT MORE

Travel Insurance

Enjoy the true sense of freedom that travel gives you with our comprehensive travel insurance

FIND OUT MORE

Frequently Asked Questions

1

What is the difference between comprehensive insurance and third party liability?

A comprehensive insurance policy will cover your vehicle against your own Loss or damage as well as third party property damage. Loss or damage could result from an accidental collision, fire, burglary, external explosion, self-ignition, lightning, theft and any malicious act by a third party.

We highly recommend our valued customers to choose the comprehensive insurance policy (if applicable) so that you and your vehicle enjoys complete protection.

Third party liability policy is the basic coverage that is mandatory as per the UAE law and it covers death or bodily injury to any third party/person as well as property damage caused by the insured’s vehicle. However, you must understand that this policy does not cover any damage or loss to your own vehicle following an accident.

2

Can I get Comprehensive Insurance Policy for my old vehicle?

Comprehensive cover is available for vehicles up to the age of 10 years only. Vehicles over 10 years needs to be referred to our motor underwriters who will review on a case to case basis. We would support you as much as possible we can in helping you with your requirements.

3

Can insurance and registration be in two different names?

The policyholder will be both the registered vehicle owner and the main driver. The UAE Traffic Authority will only register the vehicle under the name stated on the insurance policy

4

Why do I need car insurance?

According to UAE Traffic Authorities, it is illegal to drive without having a car insurance. You are required to get your car insured first and then only it can be registered.

5

Why is the validity of my insurance 13 months?

Generally the vehicle registration period of your car is for 12 months. However, the UAE Traffic authorities provides a grace period of 1 month to complete the annual registration process. This grace period is covered in the policy.

6

What attractive benefits can I receive along with Tokio Marine motor insurance policy?

We offer wide range of attractive benefits on our motor policy namely:

  • Self-Authorization Repairs
  • Extended Third Party Property Damage
  • Natural calamities, Riot, Strike and Civil Commotion
  • Extended Legal Liability to family members
  • Loss of personal effects
  • Emergency medical expenses

7

Will I get a motor quote if I am holding a foreign license?

You are only eligible to get car insurance quote if you are a resident and hold a valid UAE driving license. However, you can convert your foreign driving license to valid UAE driving license if you are holding license from of any of these countries: GCC countries, Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxemburg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, UK, USA, Vatican City. After submission of the valid UAE driving license you are eligible to get motor quote from Tokio Marine.

8

I have a 4WD insured with Tokio Marine. Is my vehicle covered for Off Road?

Yes, the off-road cover will be only included for vehicles with off-road capability. However the cover is excluded if the is involved in Safari activities, Competitions or Events.

9

Do you provide insurance for Oman?

Yes, we do extend the geographical area to cover loss of or damage to your vehicle if you drive to Oman. However, this does not include Third Party Liability cover (Orange Card) which must be purchased separately at the Oman border.

10

How about Roadside Assistance cover for my vehicle?

Our Comprehensive Motor policy includes 24 hour free roadside assistance provided by our third party service provider. They will assist you in the event of a vehicle breakdown, towing, battery boost, flat tyre, lock out service and petrol delivery

11

What car value have you considered to calculate my premium? What is the depreciation?

The current car value is calculated by comparing the average market value of the same vehicle. The car value will then be depreciated by 15% every year thereafter.

12

What is No Claims Discount or No Claims Bonus?

No Claims Discount or No Claims Bonus is a special discount on the insurance premium given to customers who have an accident-free record for a minimum of 1 year.

13

What documents are required to be submitted?

In order to issue a new car insurance policy, documents required are Emirates ID, vehicle detail (make, model, year of manufacture), copy of vehicle registration, copy of your driver's license, confirmation that your vehicle is GCC specific, details of claims registered. For online applications electronic copies are required to be submitted.

14

What is this excess (deductible) shown on my Policy?

The excess or deductible is the amount you pay to the insurance company in case of a non-recoverable motor claim. Non-recoverable motor claims unusually occur when an accident is caused by the insurance policy holder. This is only applicable for comprehensive insurance.

However, if you get into an accident and it is not your fault then you don't have to pay any excess.

15

How does Agency Repair differ from Non – Agency Repair?

In agency repair, you can take your vehicle to the manufacturer’s authorized workshop to fix any damage due to an accident. In case of non-agency repair, you can take your vehicle to any of Tokio Marine authorized garages to fix any accidental damage.

16

Am I eligible for rental car if my car is in the garage/workshop?

The cost of the rental vehicle is covered only if the clause is included in your policy schedule. The duration of a free rented car is generally between 7-10 days (depending on the type of policy) until your car is fully repaired. You can include this clause in your policy, by paying an additional premium.

However, if the Claim is caused by a Third Party, then an alternative car, can be arranged for you from the Third Party insurance Company. Our Claim Advisors will assist you at the time of a claim.

17

I have just had an accident, what are the basic things that I need to take care of?

We recommend you to adhere to the following instructions immediately after an accident:

  • Where possible please help anyone suffering injury.
  • Call Police on 999 and explain the situation.
  • Ask the police if you should remove the vehicle from the site. Move your vehicle if you are instructed to do so, otherwise keep the vehicle at the accident site. It is not unusual for the police to instruct you to go to the nearest police station for a hearing. Simply follow their instructions.
  • If you are instructed to stay at the accident site, get out of the car immediately and wait for the police. Staying in the car is very dangerous especially if your car is stopped on the road or roadside curb.
  • Do not attempt to drive a heavily damaged vehicle. This may cause a further accident, or damage the vehicle. If your vehicle is not in a drivable condition, request Tokio Marine Nichido / complimentary road side assistance service provider for towing your vehicle to a workshop.
  • A police report is required by the UAE law in order to make a claim. Ensure that you do not block the traffic to avoid any penalty imposed by the police.
  • If there is bodily injury to the driver and/or passengers and if any of the personal items placed in the vehicle are damaged, you must inform the police and have it mentioned in the police report to claim the benefits enlisted in the policy.

18

What is the procedure in case of a claim? What documents do I submit to apply for a claim?

You can now report a claim by filling out a simple form on our website. Alternatively, you can also call on our claims help line desk 600 50 30 30 and speak directly to our claims team. Claims Call Center operation hours is from 8am-8pm, Sunday to Thursday.

The following supporting documents will be required to lodge a claim:

  • Original Police Report
  • Copy of Driving License
  • Copy of Registration Card (or Mulkiya)

19

In case of a claim, will you be able to provide me with an alternative car to use while mine is in the garage?

This facility can be accommodated only if the "Rental of Alternative Vehicle" clause is included in your policy. You can include this clause in your policy, by paying an additional premium.

However, if the Claim is caused by an Third Party, and is not unknown, then an alternative car, can be arranged for you from the Third Party insurance Company. Our Claim Advisors will be able to advise you on this, at the time of a claim.

20

Why do I need to wait three working days for the Third Party’s (TP) insurer to inspect my vehicle?

As per the UAE Insurance Authority guidelines, Tokio Marine is required to notify the loss to TP’s insurance carrier if the estimate repair cost exceeds a pre-set amount (AED 5,000). Usually it would take three working days for the TP’s insurer to inspect the vehicle and agree on the repair cost with the repairer. This is required to recover the expenses incurred for repairing the vehicle from the TP’s insurer and to maintain your No Claim Discount (NCD).

21

There are times when I am asked to pay the excess amount more than once. Why is it so?

The excess or deductible mentioned on your policy schedule is applicable for each separate accident / incident generating a damage for which there is no identified Third Party responsible according to the police / traffic court judgment.

22

In case of car being sold, is it possible to transfer insurance in the name of new owner?

If a car is sold, the insurance doesn't get transferred to the new owner. This is not permitted because the terms and premium of the policy depends on the driver's experience.

23

What is the procedure to cancel my policy?

You can cancel the policy in the event of either selling the vehicle or exporting the vehicle.

Documents we require are either

  • No Plate Certificate from the traffic authority or
  • Export Certificate or
  • New Registration Card from the buyer.

Once we receive any of the above said documents, and subject to no claim reported during the policy period the cancellation will be processed, and a refund Cheque (refund amount based on Short Rate basis as per the UAE Insurance Authority) will be initiated.