At Tokio Marine we are committed to provide you with superior customer service and support. We ensure your complaints are resolved with utmost priority. Your feedback is our tool to make the needed operational and service changes.
We offer multiple channels to send us your complaints. Following your complaint submission through our website, you will receive an automated response acknowledging the receipt of your complaint. On receipt of your complaint, a team member will contact you to acknowledge the complaint and record any further information you wish to provide. It is our commitment to provide you an update within 3 working days if not resolved already. If you wish to contact the Customer Happiness Department of the UAE Insurance Authority click here
To submit your complaints categorically, please fill in the information below: